Office-based live receptionists
Every call is answered by a real person who knows your business, using the greeting, questions, and routing rules you choose. Your receptionist works from our office, not a spare bedroom, so a home internet outage can't send your callers to voicemail.
What your live receptionist can take off your plate
- Answer calls live in your company's name with your custom greeting
- Screen out spam, robocalls, and unwanted sales pitches
- Put urgent calls through to the right person using your rules
- Take complete messages and send them to you by email or text
- Ask your intake questions and log the answers in your CRM
- Book, confirm, and reschedule appointments on your calendar
- Answer common questions about your hours, services, and location
- Return missed calls and voicemails promptly
Who this role is for
Service businesses where a missed call is a missed client: law offices, clinics, real estate teams, contractors, and agencies. If you’re answering the phone between appointments, or letting it ring through to voicemail, a live receptionist takes the line.
How it works
Before day one, we map your call flow with you: the greeting, who gets put through, what to ask, and where messages go. Your receptionist learns it during onboarding, answers from our office during your hours, and sends messages the way you prefer. When something changes, such as a new service, a holiday schedule, or a new team member, tell us. We update the script and retrain.
Why it works with Archers
Sounds like your front desk
We match your receptionist for voice, manner, and personality, then train them on your script so callers hear a consistent, professional greeting.
A phone line that stays up
Stable office internet and power keep your line answered, without the dropped calls, barking dogs, and background noise of a home setup.
Checked every day
Daily supervision and quality checks keep messages complete and routing accurate, so the right calls reach you and the rest are handled.
One receptionist, full-time
Your receptionist is dedicated to your business instead of a queue of other companies, so they learn your regular callers and how you like things handled.
How you get your live receptionist
Most clients go from discovery call to onboarding in 1–2 weeks.
Step 1: We learn your business
In a free discovery call, we learn your goals, workflow, and work style, so we know exactly who to match you with.
Step 2: We match you with the right VA
We handpick and train an office-based assistant in the Philippines who fits your company's goals and culture.
Step 3: We manage, supervise, and train
We handle daily supervision, HR, and quality control, so you can focus on growing your business.
Questions about your live receptionist
How is a live receptionist different from a dedicated receptionist?
A live receptionist focuses on your phone line: answering, screening, routing, and messages. A dedicated receptionist covers the whole front desk, adding email, chat, calendar, and lead follow-up. Both are full-time, office-based, and supervised. We help you choose on the discovery call.
Can I customize the greeting and the questions callers are asked?
Yes. You choose the greeting, the intake questions, which calls get put through, and how messages reach you. We train your receptionist on that script during onboarding and update it whenever your process changes.
What hours does my receptionist cover?
Your receptionist works full-time on a schedule matched to your business hours. Share the hours you need covered on your discovery call, and we plan matching and onboarding around them.
Often paired with
- Dedicated ReceptionistA full-time front desk for your business: calls, email, chat, calendar, and follow-up.
- CSR and ReceptionOne VA covering both your front desk and your customer support queue.
- Customer Service RepresentativePhone, email, chat, and ticket support that gets customers the right answer.
Ready to hire your live receptionist?
Tell us what you need. In a free 15-minute discovery call, we'll map your workflow and match you with the right office-based VA.
Prefer to talk?
+1 (669) 221-5855info@Monday–Friday, 9:00 AM–5:00 PM Eastern